Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information processed through the Assis platform and related services, including our website, applications, integrations, communication channels, artificial intelligence ("AI") systems, and automated systems.

This Policy applies both to information relating to businesses using Assis and their authorized users, and to information relating to customers and end users whose interactions are received, transmitted, displayed, managed, stored, or handled through the platform.

Depending on the plan, services, and settings selected by the business, customer interactions may be handled by the business or its representatives, by Assis representatives, through Assis AI and automated systems, or through a combination of these.

This Policy applies to information processed through the platform regardless of who ultimately handles a particular customer interaction.

2. The Assis Platform and Customer Interaction Management

Assis provides a platform that enables businesses to centrally manage customer interactions and inquiries.

Customer interactions received through communication channels connected to Assis may appear and be stored within the platform together with related information.

Through the platform, businesses may, among other things:

• Receive and centralize customer inquiries from communication channels connected to Assis.
• View and manage messages and interaction history.
• View relevant information regarding customers, orders, products, and shipments.
• Allow the business and its authorized representatives to handle customer inquiries.
• Allow Assis representatives to handle customer inquiries when such service is included in the plan selected by the business.
• Use Assis AI and automated systems as part of the customer interaction process.
• Manage tasks, questions, statuses, and records related to customer care.

The fact that an interaction appears or is stored within the Assis platform does not necessarily mean that it was handled by an Assis representative.

3. Information We Collect and Process

Depending on how the platform and services are used, we may collect and process the following categories of information:

• Business and Authorized User Information: Business or store name, user name, website address, email address, phone number, account identifiers, permissions, and information required to connect and operate the service.
• Customer and End User Information: Name, phone number, email address, shipping address, identifiers, and other information provided by the customer or business through the service.
• Customer Interactions and Communications: Messages, questions, responses, customer service inquiries, conversation content, files, interaction history, and other information provided or generated in connection with handling an inquiry.
• Order and Transaction Information: Order numbers, dates, purchased products, amounts, order status, shipping information, and other relevant information relating to an order or transaction.
• Product and Service Information: Product names, identifiers, images, prices, inventory information, descriptions, coupons, and discounts.
• Technical and Usage Information: IP address, device type, browser, operating system, system logs, activity within the platform, and other technical information required to operate, secure, monitor, and improve the service.
• Information from Integrations: Information received from systems that a business chooses to connect to Assis, such as e-commerce platforms, communication channels, and other business services.

Information may be obtained directly from a business or customer, automatically through use of the service, or from systems and integrations connected to Assis by the business.

4. How We Use Information

We may use information to:

• Operate the Assis platform and provide our services.
• Receive, process, display, store, and manage customer inquiries and interactions.
• Maintain customer interaction and service history.
• Enable businesses and their representatives to provide customer care through the platform.
• Provide customer care through Assis representatives when included in the plan selected by the business.
• Operate Assis AI and automated systems.
• Display relevant customer, order, product, and related information.
• Route inquiries, questions, and tasks to the appropriate party.
• Operate integrations with third-party systems.
• Secure the platform, prevent misuse, and identify technical issues.
• Improve performance, reliability, and user experience.
• Comply with legal, regulatory, and contractual requirements.

We do not sell or rent personal information.

5. Artificial Intelligence (AI)

Assis uses artificial intelligence and automated systems as part of its platform and services.

Customer inquiries received through communication channels connected to Assis may be processed by Assis AI to understand and classify the inquiry, identify relevant information, generate or suggest responses, perform actions related to handling the inquiry, or route the inquiry to the appropriate party.

Depending on the business's selected plan and settings, further handling of an inquiry may be performed through Assis AI, by the business or its representatives, by Assis representatives, or through a combination of these.

The use of AI and automated systems is subject to this Privacy Policy and applicable law.

6. Who May Access Information

Access to information within the platform is restricted based on relevant permissions, roles, and services.

Depending on the business's selected plan and settings, information may be accessible to:

• The business.
• Authorized users and representatives of the business.
• Assis representatives authorized to provide services or handle customer inquiries.
• Service providers necessary to operate the platform.

We take measures designed to limit access to information to parties that require such access to provide the services or perform their responsibilities.

7. Sharing Information and Service Providers

We may share information or permit it to be processed by service providers when necessary to operate Assis, including providers of cloud infrastructure and hosting, security, communications, technology and AI services, analytics, and integrations.

These providers are permitted to access information only as necessary to provide the relevant services and subject to appropriate agreements and safeguards.

We may disclose information when required by law, court order, or lawful request from a competent authority.

Information may also be transferred in connection with a merger, acquisition, change of control, reorganization, or sale of the Company or its assets, subject to applicable law.

8. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide our services, maintain customer interaction history, operate and secure the platform, fulfill our obligations, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information, the services used by the business, our agreement with the business, and applicable legal requirements.

Businesses may contact us to request deletion of information, inquiries, or interactions stored within the platform, subject to applicable agreements and law.

Customers and end users may request to exercise applicable rights regarding their personal information.

Where Assis processes information on behalf of a business, a customer's request to access, correct, or delete personal information may need to be directed to the relevant business. Assis will assist the business in handling such requests in accordance with our applicable obligations.

Certain information may be retained after a deletion request where required or permitted by law.

9. Data Security

We use technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

These measures may include access controls, permissions, encryption, monitoring, and other security measures as appropriate.

However, no method of electronic transmission or storage can guarantee absolute security.

In the event of a data security incident, we will investigate and address the incident and provide notifications where required by applicable law.

10. International Data Transfers

Assis is a U.S.-based company, and our services may rely on infrastructure and service providers operating in different countries.

As a result, information may be processed or stored outside the country in which the business or customer is located.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

11. Roles of Assis and the Business

Depending on the circumstances and applicable law, a business using Assis may act as the data controller ("Controller"), while Assis may act as a data processor ("Processor") or service provider when processing personal information on behalf of that business.

This applies regardless of whether an inquiry is handled by the business, its representatives, Assis representatives, Assis AI, or a combination of these.

For certain information that we process for our own purposes, such as account administration, billing, security, service management, and legal compliance, Assis may act as an independent Controller as permitted by applicable law.

12. Privacy Rights

Depending on applicable law and your place of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request restriction of or object to certain processing, where applicable.
• Request a copy or portability of your information, where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent data protection authority.

These rights may be subject to conditions and exceptions under applicable law.

Privacy requests may be submitted to accountant@assis.care.

13. European Union and European Economic Area Users

Where the General Data Protection Regulation ("GDPR") applies, Assis will process personal information in accordance with its applicable role as a Controller or Processor.

The legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.

Where Assis acts as a Processor on behalf of a business, customer requests regarding personal information may need to be directed to the relevant business.

14. California Residents

To the extent California privacy laws apply to particular processing activities, California residents may have rights under applicable law, including the right to know what personal information is collected and to request access to, correction of, or deletion of personal information, as well as the right not to be discriminated against for exercising applicable privacy rights.

Assis does not sell personal information.

Where additional rights apply under California law, Assis will comply with the requirements applicable to it.

15. Children's Privacy

Assis services are intended for businesses and are not designed for direct use by children.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected or processed in violation of applicable law, we will take appropriate steps to address it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our platform, services, technology, or applicable legal requirements.

The date of the most recent update will appear at the top of this Privacy Policy.

Where a material change requires notice under applicable law, we will provide appropriate notice.

17. Contact Us

For questions, requests, or concerns regarding privacy or personal information, please contact us: